Frequently Asked Questions



How can I save money using CITYMAIL?CITYMAIL can save you money in a variety of ways. From barcoding your mailing to saving postage to optimizing your mailing lists, we’ll help you save every step of the way.I’m a Non-Profit how can I save more?Call CITYMAIL and we will advise you how to register with the Post Office and receive lower postage rates.What is Barcoding?Barcoding is an actual translation of the address on the mailpiece. CITYMAIL has Post Office approved software that creates a unique barcode for the addressee, to save you money.Do I need a mailing permit?It depends. You can avoid the $380 initial PO fee and the $190 annual fee by using CITYMAIL's permit at no charge!What size Postcard is cheapest to mail?If your postcard is no larger than 6" x 4.25" you can mail it at an excellent First Class rate, as low as 23 cents.How do I setup my design for mailing?There are some set rules for mailing areas on your printed piece. Send a proof to CITYMAIL before your piece is printed so we can advise you on these rules.How should I submit my mailing list?Microsoft Excel is the norm, but .csv files are also acceptable. Avoid submitting labels and Word files, as you may not be able to get a lower postage rate.How should I submit my artwork?If you're printing with us, artwork should be submitted as a print-ready PDF, if you are unsure if your artwork meets our standards, please contact us first.

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100 Condor Street

Boston, MA 02128 USA

Tel: 617-561-0880

Int: 001-888-234-4949

Fax: 617-561-7631